Quick note. This guide is for planning non-emergency care. ChinaCareBridge is not a medical provider, and all diagnosis, treatment, pricing, appointment availability, and emergency decisions must be confirmed with licensed providers or official channels.
Practical steps
Use these steps to understand the usual route before you choose a hospital, clinic, app, or request personal help.
Step 1
Ask for the visit record or outpatient summary
If available, collect the outpatient record, diagnosis note, discharge note, or visit summary. These documents help with insurance, overseas follow-up, and second opinions.
Step 2
Keep official financial documents
Collect official invoices, itemized bills, payment receipts, prescription details, and test or imaging charges. A card statement or payment screenshot may not satisfy an insurer.
Step 3
Collect reports and original files
For imaging, ask for image export plus the written report. For labs and checkups, ask whether reports are digital, printed, bilingual, or only available through the app.
Step 4
Confirm medication and follow-up instructions
Ask for medication names, dosage, duration, side-effect warnings, and whether follow-up requires a new registration. If names are in Chinese, request a clear photo or printed list.
Step 5
Organize documents before leaving China
If you will continue care overseas, organize report files, image exports, diagnosis terms, medication list, invoices, and specific questions while you can still contact the provider.
What to prepare
- Passport name and number
- Insurance claim requirements
- Email or file transfer method
- Overseas doctor requirements
- Translation needs
Common pitfalls
- Keeping only a payment screenshot instead of the official invoice
- Leaving without image export instructions
- Assuming app-only reports will be accepted by overseas doctors or insurers
- Using casual translation for clinically important terms
- Not checking that name, passport number, and dates match insurance requirements
Who this helps
Good fit
- Foreigners using insurance reimbursement
- Travelers leaving China after care
- Patients who need overseas doctors to review Chinese records
- Users getting imaging, checkups, dental care, or specialist review
Not for
- Legal certification advice
- Changing clinical conclusions
- Guaranteeing that every hospital can issue English documents
When to get help
- You need an English-Chinese record summary
- You need a document checklist before a visit
- You need to organize records for a second opinion
- You are not sure which receipt or invoice is official
Next step
Get guidance without uploading medical records first
Start with the free care path tool, or send a low-sensitivity request if you want a coordinator to review your situation. We will contact you within 24 hours.
Recommended next reads
How to See a Doctor in China as a Foreigner
A practical first-step guide for foreigners who need non-emergency medical care in China and do not know where to start.
Public Hospitals vs Private Clinics in China: What Expats Should Know
Understand the practical tradeoffs between Chinese public hospitals and private clinics before choosing where to go.
What Is a VIP Clinic in a Chinese Public Hospital?
A plain-English explanation of public-hospital VIP, special-needs, and international department routes in China.