Privacy Trust Center
Healthcare coordination requires trust. We use progressive disclosure, explicit consent, human review, and audit logging to protect sensitive information.
Privacy-first medical assistance
Start simple. Upload sensitive records only when needed.
- We collect only what is needed to help with your request.
- Your medical files are stored securely and are not public.
- Only authorized care coordinators can access sensitive case information.
- We never sell personal or medical data.
- We do not use your medical files to train AI models.
- We only share records with hospitals after your explicit approval.
Before sharing your case with any hospital, we will show you exactly what will be sent and ask for your approval.
AI may help us summarize and translate your information, but every case is reviewed by a human coordinator before it is shared with a hospital. AI does not diagnose, prescribe, recommend treatment, or decide your care.
We collect contact information, care goals, location, preferred timing, and medical information only when it is needed to coordinate your request.
We do not require medical records on first contact. We do not collect passport numbers or detailed identifiers unless a specific coordination step requires it.
Hospitals and specialists may need records before they can confirm department fit, estimate costs, or decide whether they can review a case.
Only authorized coordinators and reviewers can access sensitive case information. Sensitive access is logged.
We prepare a preview of the selected summary and files, then ask for your approval before sending information to a provider.
We keep data only as long as needed for care coordination, operational records, security, and legal obligations. Verified deletion requests are handled within a reasonable timeframe.
You can request deletion or anonymization at any time. We will verify identity before taking action.