Care paths
Hospital App and Registration Help
Get help understanding WeChat mini-programs, hospital apps, passport registration, payment readiness, and visit-day steps.
Suitable for
- Foreigners who cannot complete hospital app registration
- Users without a Chinese ID number
- People who need a visit checklist in English
Not suitable for
- Emergency care
- Requests to bypass hospital policy
- Users seeking medical advice from the platform
Usually helpful to prepare
- Hospital or department name if known
- Passport and phone readiness
- WeChat/Alipay readiness
- Preferred date window
Typical process
- Submit a low-sensitivity request
- We check likely registration channels
- We prepare instructions or coordinate manually
- You receive an English visit checklist
Cost note
Hospital registration and visit costs depend on the provider and route. You can submit a support request without payment.
Risk boundary
Hospital app rules change. We verify the current route before giving operational guidance.